About NGO Business Services
Salesforce expertise with a personal approach
NGO Business Services is a small specialist consultancy working exclusively with non-profit organisations. Our clients include charities, NGOs and NPOs in the UK and internationally.
We provide high-quality systems expertise and practical solutions that are appropriate to each organisation’s needs, resources and budget.
2017
Established to give non-profits the benefit of specialist Salesforce and systems expertise without unnecessary complexity.
A deliberately personal way of working
Being a small team is a strength. Clients know the people they work with, and we take the time to understand their organisation and Salesforce system. That familiarity helps us give clear advice, solve problems efficiently and build relationships that can continue over many years.
We can deliver substantial implementations and development, while remaining equally willing to troubleshoot a small issue or improve one part of an established system.
Personal relationships
Work with people who get to know your organisation, not an anonymous support function.
Practical and proportionate technology
Use the simplest effective response to the problem, suited to your resources and budget.
Specialist non-profit understanding
Benefit from experience of the operational, data, reporting and resource pressures non-profits encounter.
Strong Salesforce and systems expertise
Draw on the technical depth needed for major work and the flexibility to address smaller challenges.
The people behind the work
Meet the team
One connected team, bringing together practical Salesforce knowledge, systems experience and a shared understanding of the non-profit sector.
Lawrance Titterton
CEO
Lawrance combines extensive Salesforce and systems experience with a first-hand understanding of the non-profit sector. An Advanced Salesforce Administrator, he has also founded and run a small charity, giving him experience of the practical, financial and operational challenges non-profits face. He specialises in translating those needs into Salesforce solutions that are effective, proportionate and maintainable.
Jenna Bishop
Director & Senior Consultant
Jenna is a partner in NGO Business Services and leads much of the company’s day-to-day operation. An experienced Salesforce administrator and consultant, she has particular expertise in connecting Salesforce with the many third-party systems organisations rely on. She combines strong technical knowledge with a practical understanding of how systems need to work together to support everyday operations.
Natalie Gorman
Consultant
Natalie brings a valuable client perspective to NGO Business Services, having first worked with us as a client before joining the team. Based in the UK, she builds and maintains close relationships with our UK clients, provides much of our day-to-day support and delivers in-person training. Her understanding of both sides of the client relationship helps ensure our advice and support remain practical and accessible.
Ahabwe Denise
Consultant
Denise was the first graduate of the NGO Business Services Academy and has developed extensive practical experience working with Salesforce and the third-party applications used alongside it. Now a Consultant, she works across client systems and projects, applying her technical knowledge to practical solutions while continuing to develop her Salesforce expertise.
Mutuzo Emily
Consultant
Emily is a graduate of the NGO Business Services Academy and has developed particular experience in Salesforce development and data management. As a Consultant, she works on client projects ranging from managing and improving data to developing Salesforce solutions, combining growing technical expertise with a practical approach to client requirements.
Kembabazi Sheenah
Junior Consultant
Sheenah is a graduate of the NGO Business Services Academy and is developing her experience across Salesforce implementation and client projects. As a Junior Consultant, she combines practical client work with continued training and mentoring, building her technical and systems expertise as part of the wider NGO Business Services team.
Social impact
Creating opportunities through technology
NGO Business Services recruits and develops talented young people in Uganda, including those from communities where opportunities to build professional careers can be limited. Through training, mentoring and skilled employment, we help people develop the experience and opportunities to build successful careers in technology and create greater economic security for themselves and their families.
This approach benefits everyone. Our clients gain talented, well-trained people who understand their systems and organisations, while our team members gain skills, experience and opportunities to develop rewarding professional careers.
Social responsibility isn’t separate from our business. It’s part of how we work.
Talent recognised
Skills developed
Experience gained
Careers built
One connected team
We work collaboratively across locations as one small team. Knowledge is shared, colleagues support one another, and clients benefit from continuity rather than being passed between separate operations.
Want to work with us?
Whether you need help with an existing Salesforce system or are considering something new, tell us what you’re trying to achieve.