Our clients
Working with organisations making a difference
NGO Business Services works exclusively with non-profit organisations. Our clients vary in size, purpose and technical requirements, but often face similar challenges: limited resources, complex processes and technology that needs to support the organisation rather than create more work.
Our relationships range from individual pieces of support and development to major implementations and long-term partnerships.
Featured client story · London Youth Choirs
Making a major change feel manageable
London Youth Choirs approached a major CRM project as a small charity with limited resources, tight schedules and little internal systems expertise. Its processes had accumulated workarounds over time, making change necessary but understandably daunting.
NGO Business Services spent substantial time listening to the operations team and mapping how work was really carried out—including both routine processes and unusual cases. That careful discovery helped win the trust of initially sceptical users and made the move to a new system feel manageable.
“They have a remarkable ability to truly listen to a charity’s needs and deliver practical, straightforward, and cost-effective solutions.”
Nicolette Shaw
Fundraising and Communications Director
London Youth Choirs
The challenge
A major CRM project alongside daily demands, with limited time and internal expertise.
The approach
Listen closely, map real workflows and understand the exceptions as well as the routine.
The experience
Practical, straightforward and cost-effective solutions delivered in a reassuring way.
Featured client story · The Fishermen’s Mission
From a failing migration to a successful launch
NGO Business Services became involved in July 2024 while The Fishermen’s Mission was moving from another CRM to Salesforce and the project was failing. Problems were resolved and the organisation was supported through a successful go-live.
The work began with understanding the charity—not only its supporters, clients and users, but also its values, ethics, budgets and available resources. Sue Bowles highlights excellent communication across her work with Lawrance, Natalie and Denise.
“They are highly knowledgeable, experienced, approachable and reliable and have taken the time to understand our charity.”
“They are happy to do all the development for us, or train us to be independent, and offer support with flow diagrams and procedures.”
Sue Bowles
Information Systems Manager
The Fishermen’s Mission
Featured client story · London Music Fund
A practical AI tool that supports human judgement
London Music Fund has worked with NGO Business Services over many years. As part of that relationship, it piloted the AI Summary App, which uses information already held in Salesforce to produce a structured baseline summary that people can review and refine.
The app was presented as a tool to support the organisation’s work, not as a replacement for human judgement. Chris Stone describes a reporting process made substantially faster by collating information into a useful starting point.
“The AI app provides a fantastic baseline that I can then refine. I really appreciated the honesty in how it was presented to us, from the outset it was clear this was a tool to support our work, not a replacement for human judgment. The time it saves by collating information has been genuinely transformational, significantly streamlining our reporting process. I would absolutely recommend it to other organisations looking to make their processes more efficient.”
Chris Stone
Chief Executive
London Music Fund
Long-standing client relationships
Experience across different organisations
Some of our client relationships span many years. These reflections illustrate the different ways we have supported organisations as their systems and needs have developed over time.
Bankside Open Spaces Trust
“No job is too big or too small for this team and we have received nothing but friendly support throughout our time with them.”
Charlotte Gilsenan
Bankside Open Spaces Trust
London Music Fund
“They continue to provide excellent value for money, clear and non-jargon filled advice and fantastic training at every level.”
Chrissy Kinsella
Previous Chief Executive
London Music Fund
Living Wage Foundation
“They employ a methodological approach to problem solving which has enabled our team to focus less on administration and more on pro-actively securing better pay for employees through Living Wage accreditation.”
Graham Griffiths
Head of Partnerships and Operations
Living Wage Foundation
Could we help your organisation?
Every organisation and Salesforce system is different. Tell us what you are trying to achieve and we can explore whether we can help.